FAQ

Is Easylib integrated library package? Yes, Easylib is an integrated package for your library in order to manage your physical collections, journal subscriptions, digital collections, your visitor management, and much more.
What all standards it meets? Easylib digital library follows Dublin Core Meta Data Standards. The Cataloguing Module allows data transfer using MARC21 format. It is also compliant with RDA.
How often product upgrades are launched? Easylib follows Agile Continuous Improvement method of development and new features are added every fifteen days. However, due to the complexity of upgrades, customers can plan to upgrade on a yearly basis.

How do you migrate our existing data? We have written a lot of import routines. The import options are available for Student Data, Cataloguing, Circulation Data, Time Table, Attendance, Digital Library, and much more.
How much time it requires to start using Easylib for our organisation? Once you place the order, usually a new instance gets created within a day and, based on the data volume, data migration usually takes approx. one week.
How are we trained? Training happens in three levels. First level includes an online quick course to get you started. Second level includes in-person visits or dedicated online training. Third level includes self-paced LMS-driven online training.

What about in person visits? Usually, we try to make one visit to every customer each year who has taken AMC with Annual Visit. The visits in an area or city are grouped together. You are requested to work with our support staff to coordinate visits.
How to request support? Easylib has a built-in Support option. It gives you the option to open a ticket as needed and view the history of past tickets. Once a ticket is opened, our team usually responds the same day, and resolution is provided within one to five days.
Is phone support provided? Yes, once a ticket is opened, our team works with your staff to provide necessary support to make effective use of the application.